At Ray White we believe great service is great for business. Customers are at the heart of everything we do and our customer feedback informs our service delivery. This is vital to all our businesses, particularly Concierge.
This week, Concierge received great feedback from a client who had taken up their service.
“I heard about the Concierge availability from a letter that my Ray White real estate agent forwarded to me. I was in NZ at the time (helping my 93 yo) mother move from her house – so I did phone the 1800 telephone number and spoke with Andrew Tran who was extremely helpful. The most valuable service to me was the 30 day insurance policy, particularly as I was not in the country after purchasing this house at very very short notice (just luck really). The 30 day insurance cover to me was the most important. I really did appreciate the helpfulness of the folk I spoke with, especially Andrew – he is what customer service is really all about – but sadly sometimes lacking in this day and age. Yes, would be most happy to recommend the Ray White Concierge Service….”
Through Concierge, vendors and purchasers of property through all Ray White offices have access to a range of complimentary professional services to help with their property transaction:
No strings attached, starting from either contract date or settlement date or any day in between of the customer’s choosing, the complimentary policy gives our customers instant peace of mind. Their home is covered up to replacement value of $750,000, and fixed contents are covered up to replacement value of $10,000 – underwritten through Allianz.
Phone, electricity and gas and other related services; this service can save hours of time and multiple phone calls to various utility providers. It ensures the connections are actually taking place when and where they’re supposed to, as well as providing support if something goes wrong.
Through Ray White’s finance arm Loan Market, we have access to several hundred different loan products and are able to organise finance on your customer’s behalf. They’re also able to help customers who may be having trouble finalizing their finance, with direct links to most major lenders.
Any investment building will attract some tax benefit for depreciation with respect to wear and tear on items like air conditioning, carpets, stoves, and hot water services. Together with BMT Tax Depreciation Quantity Surveyors, we’re able to help provide customers with a complimentary review of their current tax depreciation claim/schedule.
As a Ray White client, you are entitled to a Free in home solar assessment with our national partners Solahart. This offer is obligation free and can help save on your energy bills.
Concierge are proud to be partnered with Storage King, Australia’s largest providers of storage solutions. If your clients buy 1 month storage, we offer the 2nd month free, plus 15% off packing materials.
We have a relationship with a national law firm Lawlab, who provide solutions for all conveyancing needs.
Nice work Concierge!