All maintenance should be reported to your property manager, and must be in writing.
In situations of an emergency, please phone our office on (07) 3059 8600. If it is after hours, the answering services will give you the contact number of the relevant tradespeople to contact and/or will contact the on-call Property Manager to assist.
PLUMBER & GAS – Pasfield Plumbing – 0434 122 098
ELECTRICIAN – Phased Electrical – 0422 220 470
GLASS REPAIRS – Springwood Glass – 0419 782 704
CARPET CLEANING – Frontier Property Services 0412 193 403
PEST CONTROL – Savige Pest Control – 3281 2800
CLEANING – Bond Cleaning Specialist – 0438 206 902
Your lease agreement does not authorise you to do non-emergency repairs yourself. If you do so, the landlord is not obliged to reimburse you for the cost incurred. We ask that you use our tradespeople as they are trusted by our company to carry out necessary emergency repairs.
Emergency items are generally those that could cause injury to the tenant or damage to the property, and may include the below list: If one of the below occurs after our working hours you are allowed to call the above trades people and arrange repairs up to the value of 4 weeks rent.
The Residential Tenancies and Rooming Accommodation Act 2008 (the Act) states that there are two types of repairs – emergency and routine repairs. Emergency repairs are defined in the Act. Any repairs that are not listed as emergency repairs in the Act are routine repairs.
Emergency repairs are: